Terms of Service

1. About Us

Crystal Clear Debt Support (Company No. 04442891) is a UK registered company that provides debt advice and support services to individuals across the United Kingdom.

Registered office:
7 Christie Way, Christie Fields, Manchester, M21 7QY, United Kingdom

Website: crystalcleardebtsupport.com

These Terms of Service ("Terms") govern your use of our website and services. By using our site or submitting an enquiry, you agree to these Terms.

2. Our Services

What We Do

• Free initial debt advice and eligibility assessments
• Information about debt solutions including IVAs, DMPs, DROs, and bankruptcy
• Referrals to qualified professionals who can help you resolve debt problems
• Educational content about debt management

What We Don't Do

• Provide regulated financial advice
• Act as your legal representative
• Guarantee any particular outcome or debt write-off amount
• Process payments or handle money on your behalf
• Provide services to anyone under 18 years old

3. Your Obligations

You agree to:

• Provide accurate and truthful information in all forms
• Keep your contact information up to date
• Use the website only for lawful purposes
• Not provide false or fraudulent information
• Not abuse, harass, or threaten our staff

4. Referrals to Panel Lawyers

How Referrals Work

If you consent (by ticking the checkbox on our form), we may refer your enquiry to lawyers or other debt professionals on our panel. These professionals are independent businesses.

Referral Fees

We may receive a referral fee or commission if you proceed with a panel partner's services. This arrangement:

• Does not affect the price you pay
• Does not affect the advice you receive
• Does not create an obligation for you to proceed

Your Choice: You control whether we share your information by ticking or not ticking the consent checkbox. You can withdraw consent at any time.

5. Disclaimers

The information on our website is for general guidance only. It is not:

• Regulated financial advice specific to your situation
• Legal advice
• A substitute for professional consultation
• Guaranteed to be accurate at all times

Always seek professional advice tailored to your circumstances before making financial decisions.

6. Limitation of Liability

To the maximum extent permitted by UK law, our total liability to you for any claims is limited to the total fees you have paid to us in the 12 months before the claim arose.

Since our initial assessment is free, our liability to you is typically zero (£0).

Nothing in these Terms excludes our liability for:

• Death or personal injury caused by our negligence
• Fraud or fraudulent misrepresentation
• Any other liability that cannot be excluded under UK law

7. Governing Law

These Terms are governed by the laws of England and Wales.

Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

If you are a consumer resident in Scotland or Northern Ireland, you may also bring proceedings in your local courts.

8. Contact Us

Crystal Clear Debt Support
Company No. 04442891
Registered in England and Wales

Address:
7 Christie Way, Christie Fields
Manchester, M21 7QY
United Kingdom

Email: privacy@crystalcleardebtsupport.com

These Terms are governed by the laws of England and Wales.