Privacy Policy

1. Who We Are

Crystal Clear Debt Support (Company No. 04442891) is a UK registered company that helps people across the United Kingdom find debt solutions.

Registered office:
7 Christie Way, Christie Fields, Manchester, M21 7QY, United Kingdom

Privacy enquiries:
privacy@crystalcleardebtsupport.com

We are the data controller for the personal information we collect and process through our website at crystalcleardebtsupport.com.

2. What We Collect and How

Information You Give Us

When you complete our eligibility form, we collect:

• Your name, email address, and phone number
• Debt information (total debt, number of creditors, affordable payment amount)
• Housing and employment status
• Monthly income range
• Preferred contact time
• Your consent preferences (sharing with lawyers, marketing emails)

We collect this information through forms hosted by Netlify Forms, which are submitted to our Outlook email system.

After initial contact, we may collect more detailed financial and personal information through secure channels to assess your situation and recommend appropriate debt solutions.

Information Collected Automatically

Strictly Necessary Data (No Consent Required):

• Session cookies for site functionality (Netlify hosting)
• Form protection tokens (spam prevention)
• Cookie consent preferences (stored locally in your browser)

Important: We do not collect or store IP addresses, geolocation data, or user agent strings ourselves.

Analytics Data (Only With Your Consent):

If you accept analytics cookies, we use Microsoft Clarity to understand how visitors use our site. Microsoft Clarity is an independent data controller that collects:

• Technical information (IP address, browser type, device type, operating system)
• Usage data (pages visited, time spent, clicks, mouse movements, scrolling)
• Session recordings (with sensitive form data automatically masked)

Microsoft Clarity's privacy policy: https://privacy.microsoft.com/privacystatement

Legal basis for Clarity: Consent (you control this via our cookie banner)

3. How Long We Keep Your Information

We retain your personal information for different periods depending on the type:

• Enquiry form data: Up to 3 years from last contact (for regulatory compliance and potential legal claims)
• Email correspondence: Up to 3 years from last contact
• Cookie consent records: Indefinitely in anonymous form (for GDPR compliance audit trail)
• Microsoft Clarity data: Managed by Microsoft (typically 30 days, see their privacy policy)

After these periods, we securely delete or anonymize your information unless we have a legal obligation to retain it longer (e.g., for financial records or legal proceedings).

4. Who We Share Your Information With

Service Providers (Data Processors)

We use these trusted third parties to help operate our website:

• Netlify: Website hosting and form processing (USA - with Standard Contractual Clauses)
• Microsoft (Outlook): Email services for form submissions (EU/UK data centers)
• Microsoft Clarity: Analytics (independent controller - see their privacy policy)

International transfers: Some data may be transferred outside the UK/EU to the USA where our hosting provider Netlify operates. These transfers are protected by Standard Contractual Clauses approved by the UK ICO and EU Commission.

Panel Lawyers (Only With Your Consent)

If you tick the consent checkbox on our form, we share your enquiry with lawyers on our panel who are independent data controllers. They may contact you about debt solutions they can provide.

5. Why We Use Your Information

We process your personal information for these purposes:

To Provide Our Service

Legal basis: Contract and legitimate interests

• Assessing your eligibility for debt solutions
• Contacting you to discuss your situation
• Providing debt advice and support
• Maintaining records of our correspondence

To Share With Panel Lawyers (Only With Your Consent)

Legal basis: Explicit consent

If you tick the consent checkbox on our form, we will share your enquiry details with lawyers on our panel who may be able to assist you. These lawyers are independent data controllers.

Important: We only share your information if you actively tick the consent box. "Sharing" includes disclosing your enquiry for valuable consideration (referral fees). You can withdraw this consent at any time by emailing privacy@crystalcleardebtsupport.com.

6. Your Rights

Under UK GDPR, you have these rights:

• Access: Request a copy of your personal information
• Rectification: Correct inaccurate or incomplete information
• Erasure: Request deletion in certain circumstances
• Restriction: Limit how we use your information
• Objection: Object to processing based on legitimate interests
• Data Portability: Receive your information in a portable format
• Withdraw Consent: For lawyer sharing or marketing emails

To exercise your rights: Email privacy@crystalcleardebtsupport.com

Right to Complain

If you are unhappy with how we handle your data, you can complain to:

Information Commissioner's Office (ICO)
Website: ico.org.uk
Phone: 0303 123 1113

7. Contact Us

Crystal Clear Debt Support
Company No. 04442891
Registered in England and Wales

Address:
7 Christie Way, Christie Fields
Manchester, M21 7QY
United Kingdom

Privacy enquiries: privacy@crystalcleardebtsupport.com

Website: crystalcleardebtsupport.com

This policy is governed by the laws of England and Wales.